Issue Tracking
Log, assign, and resolve maintenance issues.
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Log, assign, and resolve maintenance issues.
Open Issues (Maintenance section) is where your team logs problems — broken equipment, safety hazards, maintenance needs — and tracks them to resolution.
The issues table shows every issue with its urgency, status, and Assigned To. Filter by location or position to focus on your area.
Employees can track issues they've reported or been assigned under My Issues in the user menu.
Owners/admins and roles delegated issue-deletion permission can choose Delete with a reason. The issue disappears from the active list, and its details, comments and attachments become inaccessible. Open Deleted issues and choose Restore with a reason to recover it.
For an already deleted disposable issue, Purge requires a reason and typing PURGE. This permanently removes its content; it cannot be restored. Attachment files are removed by a background cleanup worker, which retries failures. No automatic retention or purge period is configured.
Application attachment downloads recheck access. A storage link issued before this release can remain valid until its original expiration.
People involved in an issue (reporter, assignee, subscribers) are notified of updates per their notification preferences.
Open More → Issues to see your team's issues and comment on them. With permission to create issues, tap Report an issue, then open the issue to Take photo, Choose photo or Choose file (up to 10 MB). As on the website, only the reporter, the assignee or an owner can add files. People who manage issues can change the status, and people who can delete issues can delete one with a reason. Editing issue details, restoring deleted issues and permanent purge are done on the website.