Volunteer service hours
Record, correct, and report volunteer attendance alongside employee hours.
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Record, correct, and report volunteer attendance alongside employee hours.
Open Manage team → Hours → Service hours to review assigned volunteer and mixed shifts. Employee payroll time lives in Employee hours in the same workspace. Service hours never create wages, overtime, or payroll entries.
Under Organization settings → Hours → Volunteer service hours, a volunteer manager chooses:
Hours settings control clock access and work-zone requirements separately for employees, contractors, and volunteers. Enabled work-zone requirements also apply to self clocking. Coordinators can correct other people's records without a location check. A coordinator clocking their own shift follows the same work-zone requirement as other participants.
Choose your organization and open Hours. In Clock-in / clock-out mode, check-in is available from 30 minutes before your published shift until it ends. Tap Clock in, then Clock out when you finish. Active check-ins remain visible so you can close them. Allow precise foreground location when your organization requires a work-zone check. Pull down to refresh as a shift approaches.
Scheduled-duration and coordinator-manual records are available to view; your coordinator records or corrects their hours. If a record changes or a save cannot be confirmed, use Check saved result before trying again. Service punches require an internet connection.
Filter by date range, person, or attendance status. The summary and CSV cover all matching records, including records beyond the current page. Dates use the organization timezone. Attendance links from the schedule open the relevant shift in this workspace.
Use Review / correct to update attendance and actual arrival/departure times. In clock-in/out mode, both timestamps are required for completed service. During the repeated hour when clocks move back, choose the appropriate occurrence of a corrected local time. Existing timestamps retain their precision when unchanged.
On the mobile app, coordinators can open More → Review hours → Service hours to correct records from the last 14 days. The fields follow your recording method: arrival and departure in Clock-in / clock-out mode, hours served in coordinator-manual mode, and attendance only for scheduled-duration records. Each correction needs a reason and is kept in the correction history. Former members' records can't be changed.
No-shows and excused absences receive zero hours. Future shifts cannot be marked attended. If another person changes the record or the organization's recording method while you are editing, reload before saving.
A missed checkout longer than 24 hours ends the active session and marks the record Needs correction without granting service credit. A coordinator must correct the actual times before hours are included in reporting. Active sessions remain visible in My hours regardless of the selected reporting period.
Choose Export service hours to download a CSV of the selected period and filters. It includes participant, shift, attendance, recorded timestamps, and service hours. Blank hours mean service credit has not been recorded; they should be corrected before reporting.
Review requires Manage volunteer hours or Manage volunteers permission. Changing the organization's service-hours method requires Manage volunteers. Employees can also serve volunteer or mixed shifts; those assignments are recorded as service time, separately from their employee clock entries.